We hope this FAQ section answers all your questions. If not, don’t hesitate to reach out to our friendly team! We are always here to help.
FAQs – Odienienow.store
Address: 350 Commercial St, Elko, NV 89801, US
Phone: +1 572-777-0108
E-mail: [email protected]
Working Hours: 8AM – 5PM (Monday to Friday)
Welcome to the Odienienow.store FAQ page! Below you’ll find answers to the most common questions about our store, orders, and services. If you can’t find what you’re looking for, feel free to contact us!
What types of payment methods do you accept?
We accept payments via PayPal and Payoneer, providing secure and fast transactions for all purchases.
What are your shipping costs?
We offer a flat shipping fee of $6.99 for all orders, regardless of order size or weight.
How long does it take to process my order?
Order processing typically takes 1-3 business days after payment is confirmed. You will receive a notification once your order has been shipped.
What is the delivery time?
Once shipped, delivery times range from 3-15 business days, depending on your location:
- Domestic Shipping (within the US): 3-7 business days.
- Remote or rural areas: 7-15 business days.
How can I track my order?
After your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your delivery.
Do you ship internationally?
At the moment, we only offer shipping within the United States.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us at [email protected] or call +1 572-777-0108 as soon as possible. Changes or cancellations can only be made before the order is processed.
What should I do if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us within 30 days of the expected delivery date. We will assist you in resolving the issue by either reshipping your order or issuing a refund.
What is your return and refund policy?
We accept returns for eligible items within 30 days of delivery. To initiate a return, please contact us at [email protected]. Refunds will be processed to the original payment method (PayPal or Payoneer) within 30 business days after the return has been approved.
Do you offer exchanges?
Yes, we do offer exchanges. If you received a wrong size or want to exchange an item for another, please contact our support team, and we will guide you through the process.
How do I contact customer service?
You can reach us via:
- Email: [email protected]
- Phone: +1 572-777-0108
Our customer service hours are 8AM – 5PM (Monday to Friday).