SHIPPING & DELIVERY POLICY
Odienienow.store

Address: 350 Commercial St, Elko, NV 89801, US
Phone: +1 572-777-0108
E-mail: [email protected]
Working Hours: 8AM – 5PM (Monday to Friday)

At Odienienow.store, we aim to provide you with reliable and timely delivery for all your sports and travel clothing purchases. Below is our comprehensive shipping and delivery policy.

1. Shipping Fees

  • We offer a flat shipping fee of $6.99 for all orders, regardless of size or weight.

2. Order Processing Time

  • Once your order is placed, our team will process it within 1-3 business days. Please note that processing times may vary slightly during peak seasons or sales events.
  • You will receive an email confirmation with your order details and tracking information once your order has been processed and shipped.

3. Shipping Time

  • After your order has been processed, the shipping time will depend on your location. Typically, delivery times range between 3 to 15 business days.
    • Domestic Shipping (within the US): 3-7 business days.
    • Remote Areas or Rural Locations: 7-15 business days.

4. Shipping Destinations

  • We currently offer shipping within the United States only. At this time, international shipping is not available.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery. Please allow up to 48 hours for the tracking information to update after dispatch.

6. Failed Deliveries or Incorrect Address

  • Please ensure that your shipping address is entered correctly at checkout. If the address provided is incorrect, and the package is returned to us, you will be responsible for covering any additional shipping fees to resend the package to the correct address.
  • In the case of failed deliveries due to carrier issues, we will work with you to resolve the situation and ensure your package reaches you as quickly as possible.

7. Lost or Damaged Packages

  • In the rare event that your package is lost or arrives damaged, please contact our customer service team at [email protected] or call +1 572-777-0108 within 30 days of the delivery date. We will file a claim with the shipping carrier and work to resolve the issue, either by resending your order or issuing a refund.

8. Payment Methods

  • We accept payments through PayPal and Payoneer, ensuring secure and convenient checkout for all our customers.

9. Shipping Delays

  • While we strive to ensure timely deliveries, unforeseen events such as weather conditions, holidays, or carrier delays may impact the shipping timeline. In such cases, we will keep you informed and do our best to minimize any inconvenience.

For any further questions regarding shipping and delivery, feel free to reach out to our customer service team at [email protected] or call us at +1 572-777-0108. We’re here to assist you during our working hours (8AM – 5PM, Monday to Friday).