RETURNS & REFUND POLICY
Odienienow.store

Address: 350 Commercial St, Elko, NV 89801, US
Phone: +1 572-777-0108
E-mail: [email protected]
Working Hours: 8AM – 5PM (Monday to Friday)

At Odienienow.store, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a simple and transparent returns and refund process.

1. Eligibility for Returns

  • Items must be returned within 30 days of receiving your order.
  • The items must be in their original condition—unused, unworn, unwashed, and with all original tags and packaging.
  • We do not accept returns on items marked as “Final Sale.”

2. How to Initiate a Return

To start a return, please contact our customer service team at [email protected] or call us at +1 572-777-0108. Include your order number and a brief description of why you’d like to return the item. Our team will provide you with detailed instructions on how to send your items back to us.

3. Return Shipping Costs

Customers are responsible for covering the return shipping costs unless the item is defective or the wrong product was shipped. The initial shipping fee of $6.99 is non-refundable.

4. Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be credited back to your original payment method within 30 business days.

5. Exchanges

If you’d like to exchange an item for a different size or color, please contact us at [email protected]. Exchanges are subject to product availability. If the item is not available, we will issue a refund.

6. Damaged or Incorrect Items

In the unlikely event that you receive a damaged or incorrect item, please contact us within 30 days of receiving your order. We will cover the return shipping and send you a replacement or issue a full refund for the item, including any shipping charges.

7. Processing & Shipping Times

  • Order Processing Time: 1-3 business days.
  • Shipping Time: 3-15 business days, depending on your location.

8. Payment Methods

We accept payments via PayPal and Payoneer. Refunds will be processed to the same payment method used for the purchase.

For any further assistance, feel free to contact our customer service team via email at [email protected] or by phone at +1 572-777-0108 during our working hours (8AM – 5PM, Monday to Friday). We’re here to help!